Wacoal Rewards Program Terms and Conditions

Last Updated: 7/24/26

THESE WACOAL REWARDS PROGRAM TERMS AND CONDITIONS ("PROGRAM TERMS") INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER, AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE MOST DISPUTES EXCEPT AS OTHERWISE PROVIDED BELOW AND IN THE WACOAL TERMS OF USE. IN ARBITRATION THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE READ THE PROVISIONS SET FORTH IN THE WACOAL TERMS OF USE CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.

OUR PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, AND SHARE YOUR PERSONAL INFORMATION AND YOUR PRIVACY RIGHTS AND CHOICES. IN THE EVENT THERE IS ANY CONFLICT AMONG THESE PROGRAM TERMS OR THE WEBSITE TERMS OF USE, THESE PROGRAM TERMS WILL GOVERN.

WACOAL AMERICA, INC. (“WACOAL”) RESERVES THE RIGHT TO UPDATE OR MODIFY THESE PROGRAM TERMS AT ANY TIME WITHOUT PRIOR NOTICE UNLESS NOTICE IS REQUIRED BY LAW. THOSE CHANGES WILL GO INTO EFFECT ON THE LAST UPDATED DATE SHOWN IN THE REVISED PROGRAM TERMS. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE PROGRAM TERMS PERIODICALLY AND WHENEVER YOU VISIT OUR WEBSITE. YOUR CONTINUED PARTICIPATION IN THE PROGRAM AFTER WE MAKE CHANGES TO THE PROGRAM OR TO THESE PROGRAM TERMS SIGNIFIES YOUR ACCEPTANCE OF SUCH CHANGES.

The Wacoal Loyalty Program (“Program”) consists of one branded expression: Wacoal® and is offered exclusively by Wacoal America, Inc., and its subsidiaries and affiliates (also referred to as “Wacoal” "we," "our," or "us"). Wacoal shall be referred to herein as “our Brand.”

1. Introduction

BY PARTICIPATING IN THE PROGRAM YOU AGREE TO ACCEPT THESE PROGRAM TERMS AND ALSO ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE WACOAL TERMS OF USE, WHICH ARE INCORPORATED INTO, AND MADE A PART OF THESE PROGRAM TERMS.

Should you disagree with any part of these Terms or our Privacy Policy, your sole recourse is to discontinue participation in the Program.

2. Eligibility Criteria

The Program is open to natural persons only. Corporations, groups, and associations are not eligible to participate in the Program. Membership in the Program is open to any resident of the United States, United States territories, American Samoa or the Commonwealth of the Northern Mariana Islands who is at least 18 years old who signs up by providing applicable information on our website (wacoal-america.com) and maintains an active account with Wacoal. Membership is free and optional. No purchase is required to sign up. Employees, officers, directors, agents and representatives of Wacoal America, Inc. are not eligible to join. The Program is void where prohibited by law or any regulatory framework, and it is incumbent upon participants to ensure their eligibility within the confines of local laws and regulations.

We may decline membership in the Program to any enrollee at our discretion and without prior notice.

3. Cancellation and Withdrawal

Participation in the Program is entirely voluntary. You may withdraw at any time by canceling your membership as set forth in the "Cancellation of Membership" section below. Once you have canceled your membership or requested deletion of your account or your personal information, you will no longer accrue points or have access to any accrued rewards or points. Cancellation and deletion are permanent and cannot be reversed.

4. Mechanics of the Program

Upon joining the Program, participants will accrue points or rewards ("Rewards") based on qualifying activities, which include, but are not limited to, purchases, referrals, and specific promotional actions, as detailed on the Program Information Page. The accrual, redemption, and specifics of these Rewards are subject to change at our discretion, in line with the Program's structure and objectives.

A. Membership Tiers

There are three tiers of membership: Insider, VIP, and Premier.

Insider members will unlock higher tiers of membership status with additional benefits based on the total spend on Qualifying Purchases. A Qualifying Purchase is defined as merchandise purchased from us on our websites for personal use. Purchases for resale, or amounts for sales tax, state fees, gift packaging fees, shipping and handling or delivery charges, and any amount paid using a purchase order, gift card, merchandise credit, mail certificate, gift certificate, credit voucher, refund check, or any other type of store credit do not qualify. You will not earn points for the amount of any coupon or discounts, or the value of any point redemptions applied to your purchase.
Qualifying Purchases must be maintained between January 1 and December 31 of any given year. At the beginning of each calendar year, the Qualifying Purchases amount will be reset to zero. Members will retain the prior year’s status level through the end of the new year if the minimum Qualifying Purchases for that status was reached in that prior year. If you did not reach the minimum Qualifying Purchases amount for VIP or Premier as applicable during the prior year, your status will be adjusted to Insider in the following year.

B. Communication of Benefits

Communications regarding the Program, including benefits, and promotions will be sent via email so please keep your email address current. We are not responsible for communications, offers, or rewards sent to out-of-date email addresses.

C. Non-Transferability of Rewards

Rewards earned through the Program are non-transferable and may not be exchanged for cash or other substitutes unless specifically permitted by these Program Terms. The sale, barter, transfer, or assignment of any accumulated Rewards, other than by us, is expressly prohibited.

D. Earning Points

To earn points, members must must be signed into a membership account. Insider members will earn one point for every dollar made on Qualifying purchases of Our Brand in the United States. Members in higher tiers may earn points at higher rates as set forth on the Program Information Page. You may also earn points for certain specified activities as set forth on the Program Information Page, for participating in our Referral Program, or based upon promotions we may announce from time to time according to the terms of the relevant announcement.

You will not earn points for the amount of any coupons or discounts on a transaction or on purchases made through any third-party platforms except as specifically authorized by us. Points will be deducted from your balance at the time of a return if the original purchase had earned points. If any deduction puts your account in a negative points balance, you will not be eligible to use rewards until you have earned a positive balance.

E. Redeeming Points

Points may only be redeemed in connection with the purchase of Qualifying Merchandise from our Brand on our website. Points may not be redeemed for purchase of gift cards, for taxes or state fees, or for shipping and handling or delivery charges. You must be signed into your account in order to apply points to a transaction and points must be applied at the time of purchase.

Points have no cash value and cannot be exchanged for cash or credit. You have no ownership interest in points, and points collected do not constitute property. The use of the word "earn" or similar language in marketing materials and these Program Terms in relation to the Program does not imply that the points have any value prior to conversion or redemption. Points may not be purchased or sold and are not transferable. You are solely responsible for any taxes incurred by you relating to the receipt of rewards.

F. Returns
If you return merchandise purchased with points, the dollar value of the points allocated to the item(s) returned will be converted to points and credited to your account to the extent we can identify that points were used in the original purchase. If your points balance is insufficient to cover a deduction related to a return, your points balance may become negative. Subsequent points earned will first be applied to reduce that negative balance. In a return transaction where reward points were used to reduce the total amount paid, you are entitled to a refund for only amounts actually paid
Returns of gifts you received but which you were not the original purchaser will not be tied back to your account for return credit of any associated points.

Return of items purchased without noting your Program membership will not be tied back to your account for return credit of any associated points.

G. Other Benefits

You may be eligible for other benefits as set forth on the Program Information Page based upon your membership status. Such benefits may include early access to styles, free returns, certain member-only savings opportunities, free shipping and other such benefits. Any benefit with a specified time limit will be forfeited if unused within that time limit.

Program membership must be active and in good standing and at the appropriate tier for a member to be eligible for any program benefit. Additional terms and conditions may apply to program benefits as specified on the Program information Page and/or the offering materials regarding the particular benefit.

5. Membership Limits
There may be only one Program Membership per person, email address and phone number. If there is a dispute regarding ownership of the email address or phone number used to enroll in the Program, the owner will be deemed to be the natural person who is assigned to the submitted email address or phone number by a phone company, an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning phone numbers or email addresses for the domain associated with the submitted email address. Each member is responsible for providing a correct and valid email address and phone number and updating the email address and phone number used in the Program should either change. If you determine that you have two separate Program accounts under different email addresses and/or phone numbers, you may contact us at 1-800-922-6250 or at service@wacoal-america.com and request that your accounts be combined into one Program account. We may request verifying information to ensure your identity in the event you make such a request.
All Program benefits and rewards are nontransferable. Upon the death of a member, the member’s Program account will be closed and any benefits or points in the account will be forfeited.

6. Referral Program

Program members are eligible to participate in our program to obtain awards by referring others who are not already Members to join the program (“Referral Program”). You may only participate in the referral program if doing so would not be prohibited by any law or regulations applicable in your place of residence.

A. Mechanics of Referral Program

Program members may sign up to refer a friend to the Program by following the instructions on our Referral Page. Upon signup to the Referral Program, the member will receive a unique referral link or code (“Referral Code”) to share with others. The process is described in more detail on our Referral Page, but the basics are as follows:

• Step One: The referring Member (“Referrer”) signs up for the Referral Program and receives a Referral Code;
• Step Two: The Referrer may share the referral link via email, social media or direct message. The Referrer may customize the Referral Code with a personal message;
• Step Three: When recipients (“Referees”) access a Referrer’s Referral Code, they may claim a discount by entering their email address after which they will receive a Discount Code (“Referral Discount Code”). When the Referee enters her email address, this creates a pending referral (“Pending Referral”);
• Step Four: The Referee may use the Referral Discount Code to make a Qualifying Purchase and the Referral is considered complete when the order is fulfilled;
• Step Five: After the Referee’s purchase is marked as complete, the referrer will receive a reward (“Referral Award”) as described on our Referral Page.

B. Limitations on Referrals

Referral Awards are only available for referral of new Members who have not previously made a purchase from us. If you refer a person who has already made a purchase from us, the purchase will not count and you will not be eligible for a Referral Award.

Because referrals are limited to new Members, if multiple persons in the same household or at the same IP Address participate in the Program, the later applications may trigger fraud alerts and be blocked from the Program.

You are not eligible for rewards by referring yourself. If a Member sets up multiple accounts to receive Referral Awards, all the Member’s accounts may be terminated and the Member will be disqualified from further participation in the Program.

Members only receive Referral Awards after the Referee’s purchase is marked as fulfilled. This is to ensure that the referred purchase is legitimate.

It is not permitted to share the Referral Code on coupon sites. Rewards are limited to friends who receive Referral Discount Codes from Members.

C. Fraud Prevention

To maintain Referral Program integrity and to prevent abuse, we employ comprehensive fraud prevention measures. These may include:

• IP Address Monitoring: We monitor IP addresses to prevent multiple referrals from the same location or household. Referrals from the same IP address may be blocked to ensure fairness.
• Email Validation: We validate email addresses to prevent fake or duplicate accounts. Similar email patterns may trigger additional verification requirements.
• Account Verification: We verify that Referees are genuine new customers and not existing account holders attempting to circumvent Referral Program rules.
• Automated Blocking: Our system automatically blocks Referrals that show signs of fraudulent activity. Situations that could lead to block referrals include similar signup email addresses, existing customer attempts, Referrer exclusions, and suspicious order patterns.

D. Disqualification and Blocking

We may disqualify any user from the Program in our sole discretion. We may automatically block or mark ineligible Referrals including for the following reasons:
• When referred customers use email addresses too similar to existing customers;
• When there are multiple referrals from the same household or IP address;
• When someone who already has an account tries to claim a referral discount;
• When the Referrer has been excluded from the Program or other loyalty programs;
• When there is any behavior that suggests fraud, abuse, or violation of these terms; and
• Where there is failure to comply with these Program Terms or any harmful conduct towards our Brand, staff, or other customers.

D. Referral Status

Referrals are assigned statuses during the Referral process. These statuses are:
• Unclaimed: The referral link has been created but the friend hasn't claimed their discount yet.
• Pending: The Referee has claimed her discount but hasn't completed a qualifying purchase yet.
• Blocked: The referral has been blocked due to fraud prevention measures or policy violations.
• Ineligible: The referral doesn't meet program requirements (e.g., minimum purchase amount not met).
• Fulfilled: The referral has been completed after the Referee completes a Qualifying Purchase.

E. Liability for Referrer Content

Referrers must carefully ensure that the content they create is accurate and does not infringe any rights belonging to others. Referrers are solely responsible for their own content. We are not liable for any incorrect or inaccurate information or IP infringement in material created by participants in the Referral Program

7. Expiration of Points

If there is no earning or redeeming of points in your Program membership account at least once every 12 months (from your last Qualifying Purchase), all earned and unredeemed points will expire and be forfeited, and we may close your Program membership account.


8. Restrictions/No Fraud or Abuse

Participants may not engage in any fraudulent or abusive activities aimed at unjustly accumulating Rewards. Such activities include, but are not limited to, creating multiple accounts for the same individual or engaging in deceptive practices to generate referrals. We reserve the right to monitor accounts for suspicious activity and may adjust Rewards or terminate accounts accordingly.

9. Adjustments to the Program

We retain the right to modify, pause, or terminate the Program at any time, without prior notice, for any reason we deem appropriate. This includes changes to the structure, rewards, and eligibility criteria of the Program. Participants will be informed of significant changes through updates to these Terms or other direct communications.
Notwithstanding our efforts to ensure accuracy, errors occasionally occur. We may correct such errors at any time even if it affects pending benefits, rewards, or points in your Program account. In the event of any inconsistency or discrepancy between these Program Terms or other statements contained in any related materials or advertising, the terms of the then-current Program Terms shall prevail, govern, and control.

10. Limitation of Liability

WE ARE NOT LIABLE FOR ANY ERRORS OR OMISSIONS IN THE ADMINISTRATION OF THE PROGRAM, INCLUDING BUT NOT LIMITED TO, ERRORS IN THE ALLOCATION OF REWARDS TO PARTICIPANTS. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE PROGRAM AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. WACOAL, ITS AFFILIATES, VENDORS, PARTNERS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. THIS PROGRAM IS NOT WARRANTED TO BE AVAILABLE UNINTERRUPTED OR ERROR FREE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOTICE OF ANY CLAIM OR DISPUTE MUST BE PROVIDED TO WACOAL WITHIN ONE YEAR OF ITS ACCRUAL OR IT IS FOREVER WAIVED AND TIME BARRED.

WACOAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND IN CONNECTION WITH THE PROGRAM, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OR INTERRUPTION OF BUSINESS, LOSS OF USE, LOSS OF DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH THE PROGRAM, OR UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES. THE MAXIMUM LIABILITY OF WACOAL FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO US. IT IS POSSIBLE THAT APPLICABLE LAW MAY NOT ALLOW FOR LIMITATIONS ON CERTAIN IMPLIED WARRANTIES OR EXCLUSIONS OR LIMITATIONS OF CERTAIN DAMAGES; SOLELY TO THE EXTENT THAT SUCH LAW APPLIES TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS WACOAL, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE PROGRAM TERMS.

11. Jurisdiction and Governing Law/Arbitration

You hereby agree that this Agreement, and any claim or dispute arising under or in connection with this Agreement or your use of the Services, is governed by and shall be construed in accordance with the laws of the State of New York, U.S.A., without regard to its principles of conflicts of law, and subject to the arbitration agreement set forth in Wacoal’s Terms of Service, you consent to the exclusive jurisdiction of the federal and state courts located in New York County, NY, U.S.A., and waive any jurisdictional, venue or inconvenient forum objections thereto. You further agree that the United Nations Convention on the International Sale of Goods will not apply to this Agreement.

12. Termination
We may terminate these Program Terms at any time without notice, and accordingly may deny you membership and access to the Program, in our sole judgment we decide to terminate the Program or if you fail to comply with any term or provision of the Program Terms and Conditions. The obligations and liabilities of the parties incurred prior to termination (including the arbitration agreement) shall survive the termination of the Program Terms for all purposes.
13. Serverability and Survival/Non-Waiver
Except as otherwise provided herein, if any provision of the Program Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the Program Terms and shall not affect the validity and enforceability of any remaining provisions.
In addition to such other provisions that, by their terms, survive any termination or expiration of the Program Terms, the following sections shall survive termination: Limitation of Liability; Release of Liability; Dispute Resolution (Including Arbitration Agreement; Class Action Waiver; Jury Trial Waiver); and (4) Governing Law and Venue.

The waiver of any provision of the Program Terms shall not be considered a waiver of any other provision or of Wacoal’s right to require strict observance of each of the terms herein. The Program Terms constitutes the entire agreement between us relating to your participation in the Program.

14. Inquiries

For any questions or concerns regarding the Program or these Terms, participants are encouraged to contact us at 1-800-922-6250 or at service@wacoal-america.com.

Participation in the Program constitutes acknowledgment and acceptance of these Terms, which participants affirm to have read and understood prior to engagement. It remains the responsibility of each participant to apprise themselves of the Terms herein and any amendments thereto.

Wacoal Rewards Program Notice of Financial Incentive
Last Updated: 7/24/26
Wacoal may, from time to time, provide promotional programs, offers, rewards or benefits to customers who participate in Wacoal sweepstakes, contests, loyalty, rewards, or referral programs (including, e.g., the Wacoal Rewards Program) or other promotional campaigns (collectively, ”Promotional Programs”). This includes our loyalty, referral, and rewards programs (like the Wacoal Rewards Program) (collectively, the “Wacoal Membership Programs”), which provide rewards, benefits, free shipping, and special offers (such us accrual of rewards points for purchases) to program members. Please review our Wacoal Rewards Program Terms and Conditions presented to you when you sign up for complete program details. In addition, we may provide promotional offers (such as discounts, early access to sales, or other special offers) to customers who sign up for marketing and other promotional communications from us.

You can sign up for the Wacoal Membership Programs or promotional communications online or in stores. When you sign up for promotional communications we collect the email address and contact information which you would like to subscribe and allow you to set certain preferences. When you sign up for Wacoal Membership Program membership, we will ask for your name, email address, and phone number and opt you in to marketing emails (for which you can later opt out). If you sign up for a Wacoal Membership Program, we may also collect and process other personal information, including transaction information (such as purchases, rewards, and discount redemptions), information about potential referrals or other potential Wacoal customers, information we generate, infer, or automatically collect about you and your purchases and interactions with us, and other information that allows us to tailor our communications, target ads, and provide offers, products, and services we think may be of interest to you.

You can withdraw from any of our Promotional Programs at any time. To withdraw from any Wacoal Membership Program, please contact a customer service representative at 1-800-922-6250. You may opt-out of or unsubscribe from promotional communications, as explained under the ‘Choices and Access’ section of this Privacy Policy.

The benefits, rewards, discounts, and other offerings we provide and make available to a participant in one of our Promotional Programs are reasonably related to the value of the participant’s data, which is based on our estimate of:

• The value we receive from processing participant data, which enables us to help drive revenue and foster brand loyalty by providing tailored offers and ads, improving products and services, and fostering positive customer experiences. To assess the value of participant data for Wacoal Rewards Program members or promotional communications subscribers, for example, we compare the average purchases by (member or subscriber) participants with those of non-participants for the same timeframe. We may also evaluate other factors including positive impacts on brand loyalty and customer satisfaction.

• The costs and expenses associated with administering the Promotional Program. For the Wacoal Rewards Program members or promotional communications subscribers this includes the costs of discounts, free shipping, other rewards, and promotions applied or redeemed, as well as the costs and expenses associated with IT, communications, administration, third party services, and service-development costs.

If you participate in our Wacoal Rewards Program or other Promotional Programs, you will not be treated differently because you exercise a legal right or make a similar request. However, if you request deletion of your personal information, this includes your online accounts and Wacoal Rewards Program membership data (unless an exception applies) and all related rewards, benefits, and available promotions. We are not able to re-instate your membership and you may not access, use, or accrue any existing or future rewards, benefits, or promotions associated with such Wacoal Rewards Program account(s) after deletion.